ABBE Digital Library



In order to facilitate troubleshooting please provide the following information:

Type in the service you are seeking help with
(Cloud Library, Hoopla, or Other

Describe the problem
(Use as much detail as possible, including steps taken just before the problem happened.

Exact text of any error message

URL(s) of Error Page
(Webpage address if it appears on an error message page.)

Title(s) of problem downloads

Format of problem download
(Adobe ePUB eBook, Kindle Book, MP3 Audiobook...)

Operating System
(Android, Mac OS 10.6.2, Windows 7, Windows XP, etc.)

Make and Model of Mobile Device
(Kindle Fire HD, Nook Color 2013, iPhone6, etc.)

Internet Browser and version
(Internet Explorer 11, Firefox 3.0, Safari, etc.)

Cardholder Name

Library Card Number

Email Address
Re-Enter Address
Security Check
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